Technical Support

Always available, award-winning IT support

Initiate Remote Support

Have an existing support agreement and need remote support? Initiate a session with a member of our support team.

Get Phone Support

Are you in need of technical support? Speak with a member of our U.S. based support team.

Toll Free

855-645-7770

Local

302-645-7770

Create a Support Ticket

Are you an existing customer who is in need of technical support? Create a service request for our support team.

Access Client Portal

Access your portal to create new service tickets and to check on the status of your service requests in one-convenient location.

Initiate Remote Support

Have an existing support agreement and need remote support? Initiate a session with a member of our support team.

Get Phone Support

Are you in need of technical support? Speak with a member of our U.S. based support team.

Toll Free

855-645-8647

Local

302-703-9717

Create a Support Ticket

Are you an existing customer who is in need of technical support? Create a service request for our support team.

Access Client Portal

Access your portal to create new service tickets and to check on the status of your service requests in one-convenient location.

SecureNetMD Locations

Locations throughout the U.S. to better serve you.

Headquarters

Lewes, DE

Hatfield, PA

Monrovia, CA

Dallas, TX

Frequently Asked Questions

How can I submit a Support Ticket Online?

We have two methods for our customers to submit a Support Request online.

  1. Use our secure Support Request form, which can be found here: REQUEST SUPPORT
  2. Log into your Client Portal using the credentials provided to you by our Support team. If you need to reset your access credentials,
    please call our Support team at 302-645-7770, Option 1.
I have a question about a recent invoice

If you have a question about a recent invoice, please contact our Accounting Department at: 302-703-9717, Option 2.