5 Ways VoIP Can Help Healthcare Providers Save Money

Casey Fitzgerald

The call center in your healthcare center has probably had numerous headaches lately if you’re still using landline phone services. Even if you’ve used this system for years, it’s become far too cumbersome in a time when competition in healthcare is more intense than ever. That’s especially true when you start getting an influx of patient calls, plus juggling more complex healthcare procedures.

When you have to stay HIPAA compliant, it only makes it tougher on your call agents when staying anchored to their call center desks. Particularly when they have to look up data for patients, it’s impossible to move around freely when using a landline phone with a cord.
Despite cell phones letting workers be mobile, using these racks up expensive charges by the minute. Considering employees may have to stay on a cell phone for hours with patients, imagine how large your cell phone bill is.

VoIP technology (Voice over Internet Protocol) is your answer to this problem, plus giving extensive features to bring more efficiency.
Here’s how switching to VoIP can save healthcare providers money, including yours:

    1. Auto Attendant Menus. At SecureNetMD®, we offer a VoIP system that lets you focus on improving patient care rather than having to obsess over outdated phones. Out of many features VoIP gives you (including a flat monthly rate), the auto attendant system is standard and popular.
      Through auto attendant menus, you have a digital assistant that sounds like a real person guiding patients to the right department. These auto attendants have evolved considerably over the years, though they’re more efficient and easy to understand now.
      What’s important is having an auto attendant giving simple instructions on how a patient reaches a particular extension. VoIP lets this happen without long waits or confusion.
    2. Call Queuing. Your call center agents are already stressed trying to keep up with patient calls. When you used landline phones, there wasn’t any way to queue calls for easy access to patient data. Because VoIP technology works through the cloud, call data gets stored there and becomes available instantaneously when a call comes in.
      All data about patients appears on the call agent’s computer screen thanks to VoIP working through your existing Internet line. Patients appreciate your call agents having data immediately at their fingertips to save everyone time.
    3. Monitoring and Call Analytics. No healthcare practice should go without some analytics program to get a bigger picture of what’s occurring in the company. VoIP gives you advanced monitoring and call analytics so you can measure how well calls go in your call center.
      You’ll measure more detailed issues like call flow analysis and help you plan better for improving the way agents work in patient care. All metrics are easy to read and understand with 24/7 accessibility so everyone in your practice can get on the same page.
    4. Built-In Disaster Recovery. Perhaps you don’t think often enough about disaster recovery and what your healthcare facility would do if the worst happened. In a volatile world, VoIP can help save the life of your practice thanks to your phone data being stored in the cloud.
      If a disaster hits and destroys your building, you can relocate and get your phone systems back in order anywhere you find an Internet connection. No more do you have to worry about excessive downtime (maybe lasting days) if your landline phones become destroyed unexpectedly.
      What’s great about VoIP is you have no equipment. Wireless headsets are the only physical accessories necessary.
    5. 24/7 Support. The best VoIP providers always provide technical support 24/7, 365 days a year. Anything can happen on a weekend or a holiday, and our VoIP system is there for you to solve any issue at any time.
      This immediately eliminates any potential of having a dead phone line on a Sunday after receiving an influx of calls.

Visit us at SecureNetMD® to learn more about our HIPAA compliant VoIP solutions for the healthcare industry.

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