The truth of the matter is that old-school phone systems are antiquated. VoIP, or "Voice Over IP" systems are not only more functional than a standard network…
Striving to improve business with VoIP phone solutions has perhaps been on your agenda for your healthcare organization recently. Even so, you’re maybe still in the dark about what the exact benefits of VoIP are, including how long it takes to set up, and whether it matters technologically in the future.
First, set-up is extremely easy because it only requires your existing high-speed Internet line to get started. Second, VoIP is more technologically relevant than ever because of how it’s so easily integrating with other tech solutions.
In a time when you want to improve communication in your healthcare facility on a customer and employee basis, the above integration benefits you far down the road.
VoIP is simply one of the best technological investments you can make this year. With evidence pointing to many healthcare organizations needing VoIP to process hundreds of calls per day, investing now prepares you for what lies ahead.
By the next decade, you’ll see VoIP linking with various new technologies to improve communication tenfold.
VoIP and the Cloud
Recent analysis shows VoIP and the cloud continue to complement one another through hosted VoIP services. Your healthcare facility might find plentiful benefits using cloud platforms with VoIP for numerous security reasons.
A hosted VoIP service has a dedicated team working behind the scenes to keep all your phone data fully monitored. This means you get preventative measures in place to avoid cyber threats shutting your healthcare business unexpectedly.
More so, the cloud helps you get back on your feet faster when a disaster befalls you. Cloud-based VoIP safely stores all call data about your patients and has immediate retrieval anywhere you find an Internet connection. In case a major disaster occurs, you won’t leave patients with a disconnected line if nature destroys your facility.
How Could VoIP Work with the Internet of Things (IoT)?
You’re starting to see an interesting consolidation between VoIP with The Internet of Things that could prove very valuable to the healthcare industry. Especially when your healthcare workers have to work on the go, how they communicate with patients could vastly improve.
When you see how connected IoT already is, messaging with patients may work on a broader level than merely on a mobile device. While many VoIP services already provide extension apps on smartphones, imagine obtaining patient messages in your car, or through other appliances around the facility.
It’s likely to become a reality within the next few years. As a result, it enables more immediate communication when a mobile device accidentally gets lost in the field.
With this comes more thorough analytics to help you make sense of how well you’re communicating with each patient.
What About VoIP Linking Up With Social Media?
A couple of years ago, Facebook’s WhatApp took VoIP to a new level when it allowed Internet calls while also enhancing social media contacts. Because social media should become an important part of your healthcare marketing, having VoIP integrate here may soon become very valuable.
Other evidence of how this benefits you comes through CRM programs allowing connection to social media while using VoIP phone systems for immediate contact leads. It an example of how your staff can keep in better contact with patients while also nurturing prospective clients.
If you haven’t already, you should have a social media team in place to answer patient questions on social media. Before the end of the decade, your call agents can answer a question on a place like Twitter or Facebook, then quickly call a patient lead through VoIP without worrying about massive phone bills.