5 Benefits of VoIP For Healthcare Organizations

Casey Fitzgerald

Do you work in a doctor’s office or other healthcare facility and feel like you’ve had nothing but problems with your phone service and/or system?

It doesn’t take long to become frustrated by issues like dropped calls, poor call quality, bad connections, and, in some cases, even complaints from vendors and patients.

If you’re dealing with annoyances like these, you might find yourself wondering, “What happened to the plain old telephone system I was so familiar and comfortable with?”

Problems like those mentioned above are a pretty good indicator that it may be time to bring your phone system into 2018.

And, thanks to all of the great technology today (like VoIP, for example), making the switch to a new phone system has never been easier.

Here, we’ll give you a rundown of 5 great benefits of VoIP for healthcare organizations.

1. Improves Productivity

Through the use of a voice over IP telephone service (aka VoIP), you can improve your own productivity in the office and your staff’s, too.

For example, in the fast-paced healthcare environment, voicemails are nothing but a drag. In fact, they can diminish productivity by up to 40 percent!

Don’t have time to listen to all of your voicemails? VoIP transcribes your voicemails into emails, so you can quickly scan over them, saving you time and energy.

2. Reduces Costs

The healthcare industry often faces financial hurdles, which makes the affordability of VoIP services a major selling point. Healthcare facilities can then redirect the funds they save to essential areas.

3. Communicate with Ease

Have you ever had to take a patient’s payment information over the phone? It’s time-consuming and can make it more difficult for those with emergency situations to reach you.

VoIP makes it easy to send and receive faxes via email, making it easier to communicate with patients.

4. Medical Consultations Improve

It’s not always easy for doctors to have consultations with their patients.

When they’re not available to be seen in person, doctors can contact patients using video conferencing and voice calls, so patients never have to go without.

5. Keep Priorities in Check

With VoIP service, it’s easy to prioritize some calls over others. And, in the case of an emergency, this capability is essential.

Instead of clogging your phone lines up with staff taking care of administrative tasks like taking down patients’ information, you have the option of deciding how important a call is and downgrading it if necessary.

With automated questions, your VoIP system can prioritize those emergency calls, making sure your staff focuses on the most important thing: helping patients.

Wrapping up on the Benefits of VoIP

Whether we like to admit it or not, healthcare is a necessity.

The above benefits of VoIP make it easy to see why it’s a solid investment for your healthcare office. When you have the best technology available, it’s much easier to do your job.

If you’re looking to make the switch to a VoIP phone solution and ditch your plain old telephone service, contact us today.

We’ll bring you into the future.

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