How Are VoIP Solutions Aiding the Healthcare Industry?

Casey Fitzgerald

Patients already hate waiting at the doctor’s office. Why should they have to wait on your outdated telephone system too?

A reliable VoIP phone solution can revolutionize the way you run your doctor’s office. It can send you the information you need on time.

By using the VoIP phone system, you can organize your messages and improve efficiency. The most important aspect of VoIP solutions is that your patients feel heard. This is good for your patients and for your practice.

If you want to improve the way your doctor’s office runs, you need to check out VoIP solutions. Read on to learn more.

What Are VoIP Solutions?

Instead of a landline, VoIP solutions use the internet to send and receive calls.

Why is this better than a traditional phone system? Consider three reasons:

  • It’s a simple system with advanced customizable options for you and your phone system.
  • You no longer need to pay a phone company, and can even save money on phone bills.
  • VoIP improves the quality of your phone calls because they’re not location based.

Now that you know what VoIP is, let’s discuss why you should get it.

What Are the Benefits of VoIP for Healthcare?

Since VoIP works over the internet, this may seem like a challenging switch for some offices. But there are so many benefits of VoIP that it’ll make the change worth it–we promise.

Other than the practical benefits, VoIP has three distinct features for the healthcare field.

1. Client Information
You can set up your VoIP system to pull patient information as they’re calling. This way, if they’re making an appointment, your assistant can see if it’s a continuing problem or something new.

They’ll use this information to help your patient and make them feel like they’re being taken care of.

2. Call-Rolling and Voice Messaging
If your receptionist has to step away from the desk, she can set up a call-rolling feature. The call-rolling sends the call to another receptionist, an assistant, or your office. This cuts down on missed calls and lost information that is vital to patient care.

The voice mail system is also very helpful. Most of the time your receptionist will try to get the callers to the right voicemail box. But sometimes that isn’t possible.

With VoIP solutions, you can drop voicemails right into the doctor’s voicemail box. This can also help if you run a practice with more than one doctor and sometimes get a wrong voicemail.

3. Open Communication in the Office
One of the most frustrating things about running an office is inefficient communication. VoIP can change that.

Talk with staff and doctors with video conferencing, instant messenger, and hunt groups. These options are great for meetings or firing off quick questions.

Want to Know More About VoIP Solutions?

VoIP solutions work for many industries, including healthcare. If you want to improve the way you run your practice, you need to look into better technology.

For more HIPAA compliant solutions, check out our website. We work with doctors to create a better system for them and their patients.

You can also contact us if you have any questions.

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