White Paper

Resource Prioritization | Service Desk Support

Little issues were causing huge problems at Union Hospital. The Maryland
non-profit community hospital was quickly losing time with patients, building
frustration among staff and running its technology team ragged. Attempts to outsource their Tier I support to a cookie-cutter company were deemed
ineffective; Service desk calls were often dropped or escalated back to the hospital IT staff simply because the Tier I technician on the phone failed to properly troubleshoot the problem. Consequently, the hospital’s internal IT department was continuously spread thin by calls for simple fixes, which led to larger projects being neglected.

In looking for a solution, Walker heard about SecureNetMD, LLC.

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