Managed IT Solutions
The focus of Managed IT Services is to provide a catalogue of IT services for a flat monthly fee, which is determined by the number of devices at your organization. It changes the fundamental basis of the relationship over a hourly billing arrangement because, rather than just paying for time, you are paying a fee for a service regardless of the time required to provide it—removing the risk of large, unexpected IT bills.
We offer comprehensive solutions that can compliment your existing IT Department or provide fill a critical need should your organization be absent of a dedicated IT team. From project management to leveraging 24×7 service desk augmentation, we can assist your organization with closing the gaps in your IT areas.
Areas in which we focus regarding Managed IT Solutions include Outsources Help Desk Support, Business Continuity Solutions, Disaster Recovery Planning and Implementation, Cloud Solutions, and IT Consulting Services.
Free up your existing IT department, and let us deliver award-winning Tier and/or Tier II level support for your team.
Help Desk Support, 24x7x365
For small practices to large enterprises alike, free up your existing IT department so that they can focus on other critical projects and let SecureNetMD deliver exceptional Tier I and/or Tier II level support for your IT team. We pride ourselves on delivering some of the highest first level resolution (FLR) rates in the industry with our 24×7 IT Help desk Support.
We host a robust and extensive Knowledge Base to help you guide you through common requests, as well as more involved procedures that are organized, categorized, formatted, archived, and secured via our sophisticated user permission levels.
Empower your organization with solutions that can keep you afloat amidst unforeseeable circumstances.
At a Glance
Business continuity planning is planning for an unforeseeable force that will have a significant negative impact on your business. Disasters range from the extreme and rare complete and total loss to the much more common power outage, or Internet Service Providers (ISP) having a prolonged outage. All of these situations can trigger your business continuity plan to have everything from mobile offices, power generators, technology, and satellite internet access to provide your business the support it needs to continue conducting business without missing a step.
Scalable. Flexible. Secure.
A loss of Internet and network connectivity can be detrimental to your organization’s operations. These outages equate to customer dissatisfaction, loss in employee productivity, loss in revenue, and most importantly, disruption or cancellation of service. As a result, organizations are seeking technology that provides redundant Internet connectivity for both on-premise and cloud-based, remote-hosted applications. Merely hosting applications off site doesn’t complete the equation. Providers still need redundancy in their Internet connectivity to access those applications.
Four Phase Planning Process
- Business Impact Analysis
- Develop questionnaire
- Conduct workshop to instruct business function and process managers how to complete the BIA
- Receive completed BIA questionnaire forms
- Review BIA questionnaires
- Conduct follow-up interviews to validate information and fill any information gaps.
- Recovery Strategies
- Identify and document resource requirements based on BIAs
- Conduct gap analysis to determine gaps between recovery requirements and current capabilities
- Explore recovery strategies with management approval
- Implement strategies.
- Plan Development
- Develop plan framework
- Organize recovery teams, Develop Relocation Plans
- Write business continuity and IT disaster recovery procedures
- Document manual workarounds
- Assemble plan, validate & gain management approval.
- Testing & Exercises
- Develop testing
- Exercise and maintenance requirements
- Conduct training for business continuity team
- Conduct orientation exercises
- Conduct testing and document test results
- Update BCP to incorporate lessons learned from testing and exercises.
When disasters happen, you want to be assured that your organization's sensitive information is protected and safe from loss.
At a Glance
Disaster recovery planning is planning for an unforeseeable force that will have a significant negative impact on your organization. Disasters range from the extreme and rare complete and total loss to the much more common power outage, or Internet Service Providers having a prolonged outage. All of these situations can trigger your disaster recovery plan to have everything from mobile offices, power generators, technology, and satellite internet access to provide your business the support it needs to continue conducting business without missing a step.
The trend of combining business continuity and disaster recovery into a single term has resulted from a growing recognition that both organization executives, like practice managers, and technology executives need to be collaborating closely instead of developing plans in isolation.
How it Works
When disasters happen, you want to be assured that sensitive information is protected and safe from loss.
Typically disasters can be weather related, but they can also include hardware failure, human error or intrusions via hacking or malware. They affect practices and organizations of all sizes; roughly 20 percent of organizations will undergo some kind of hardware or infrastructure disaster during their lifespan. According to the U.S. Bureau of Labor, 80% of companies that undergo a disaster without a proper recovery plan in place fail within a year, and almost half of them don’t even try to re-open. Of organizations that experienced severe data loss, only about 7 percent make it for more than five years.
We’ll help you conduct an impact analysis of your IT resources and infrastructure – prioritizing strategies for recovery of the functions and processes most essential to operations. Together we determine recovery time objectives for IT-dependent resources, keeping your data safe and getting you back online as soon as possible, ensuring your organization’s long-term growth.
- Data Center Environment
Secure computer room with climate control, conditioned and backup power supply, coolers, heaters, fans, etc.
Networks, servers, desktop and laptop computers, wireless devices and peripherals.
- Connectivity to a Service Provider
Fiber, cable, wireless (4G LTE), T1, etc.
- Software Applications
Electronic data interchange, electronic mail, enterprise resource management, office productivity, etc.
- Data & Restoration
Encrypted customer and internal databases, documents, financial info.
- Speed & Security
In the event of a network outage, the wireless router automatically establishes network connectivity to the office while the primary network is down. Once the primary network is back online, the wireless router will automatically fail-back to the main network.
Agility Recovery Solutions
We have partnered with Agility Recovery Solutions, the preeminent leader in disaster recovery, protecting over 20,000 businesses throughout North America. They have a 100% recovery rate for all businesses supported, and we choose to partner with Agility because of their structure, results, and proven leadership over the years.
Let the professionals handle keeping your business running in the face of disaster. With these proven solutions in place, you can rest assured that your attention will remain on the single most important factor, your bottom line.
Consolidate networking, security, management, and analytics across a scalable, cloud-based environment to optimize your organization's operations.
At a Glance
Cloud computing makes it feasible for users and clients to gain access to data, apps, and various services all in one place over the Internet. Through the Cloud, expensive hardware, such as hard drives and servers, are no longer required for these operations – and enables users to work from anywhere they may be. More than 90% of organizations are now utilizing innovations in Cloud Solutions in public, private, or hybrid cloud hosting.
Public, Private, & Hybrid Cloud Solutions
It’s easiest to compare a Public-facing Cloud environment with the Open Internet. Applications, storage, and network resources are externally managed by a service provider or hosting operator. This solution is highly scalable, and is designed for businesses whose growth is dynamic, and likes to keep costs low through shared resources.
Private Cloud interfaces rely on resources being housed internally at a centralized location matched to meet demand, and is managed by the organization to without external restrictions. This solution can provide dedicated redundancy, personalized segmentation of applications and storage, and low capital expense for businesses with predictable and stable growth.
Combining both Public and Private facing Cloud platforms, businesses and organizations can manage an internal private Cloud environment with additional reliance on a separate but integrated Public Cloud as needed. Portions of data and applications can be migrated and shared between Clouds, perhaps with storing sensitive client data on a Private server while interconnecting with internal business applications on the Public-facing Cloud.
We realize what your time constraints are, and we know how to assist you with all of your consulting needs now and in the future.
We invest in your business
You have deadlines. We have solutions: Timely, affordable, and comprehensive information technology and security consultations will help your organization comply with industry mandates, secure business networks, and achieve data security goals.
Not only do we listen to you and provide you with real solutions that will help on the ground level, but we can also assist you with implementing, monitoring, and refining your processes over time. For example, if you need a company to improve your work flow process, we can blend our hands-on experience working in your industry with your unique office environment to develop a custom approach that will work with your existing operations and team.
Our company has worked on various projects, from very large environments to small specialty practices, so we’re well-rounded. We realize what your time constraints are, and we know how to assist you with all of your consulting needs now and in the future.
IT Consulting Touch Points
- Technology Management → Planning / Support / Documentation
- Network Topology → Design / Cable Plant / Internet Connectivity
- Network Security → Firewall / Perimeter / Physical & Wireless Security
- Server Infrastructure → Hardware / Operating Systems / Storage
- Network Services → Directory Services / Administrative Policies / Remote Access / Redundancy
- Cloud Services → Remote Applications / Virtual Desktops / Development Platforms
Schedule a free consultation with our team
Let us help your organization navigate technology.