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Business Continuity Solutions

Business Continuity

Empower your organization with solutions that will keep you afloat amidst unforeseeable circumstances. It’s not a matter of if, but a matter of when will the disaster hit and affect your medical facility? Regardless of the cause, Healthcare Providers need to have the ability to rapidly recover and maintain operations to deliver continual patient care.

At a Glance

Business continuity planning is planning for an unforeseeable force that will have a significant negative impact on your organization. Disasters range from the extreme and rare complete and total loss to the much more common power outage, or Internet Service Providers (ISP) having a prolonged outage. All of these situations can trigger your business continuity plan to have everything from mobile offices, power generators, technology, and satellite internet access to provide your organization the support it needs to continue conducting business without missing a step.

As there is an increasing need for a growing number of healthcare providers to adapt to a more social, mobile and cloud-based model for their network, the importance of minimizing the risk of downtime and committing the necessary investments is greater than ever before. One of the most important responsibilities of an IT department is to deliver a reliable and secure network, this is especially true when it relates to the healthcare industry.

Scalable. Flexible. Secure.

A loss of Internet and network connectivity can be detrimental to your organization’s operations. These outages equate to customer dissatisfaction, loss in employee productivity, loss in revenue, and most importantly, disruption or cancellation of service. As a result, organizations are seeking technology that provides redundant Internet connectivity for both on-premise and cloud-based, remote-hosted applications. Merely hosting applications off site doesn’t complete the equation. Providers still need redundancy in their Internet connectivity to access those applications.

For healthcare providers, the need for maintaining secure network connectivity is imperative to ensuring the highest quality of patient care. Operationally, healthcare providers depend on secure network connectivity to manage everything from handling patient billing and communications, to managing patient intake systems and Electronic Medical Records [EMR].

Our Four Phase Planning Process

01 Business Impact Analysis

  • Develop questionnaire
  • Conduct workshop to instruct business function and process managers how to complete the BIA
  • Receive completed BIA questionnaire forms
  • Review BIA questionnaires
  • Conduct follow-up interviews to validate information and fill any information gaps.

02 Recovery Strategies

  • Identify and document resource requirements based on BIAs
  • Conduct gap analysis to determine gaps between recovery requirements and current capabilities
  • Explore recovery strategies with management approval
  • Implement strategies.

03 Plan Development

  • Develop plan framework
  • Organize recovery teams, Develop Relocation Plans
  • Write business continuity and IT disaster recovery procedures
  • Document manual workarounds
  • Assemble plan, validate & gain management approval.

04 Testing & Exercises

  • Develop testing
  • Exercise and maintenance requirements
  • Conduct training for business continuity team
  • Conduct orientation exercises
  • Conduct testing and document test results
  • Update BCP to incorporate lessons learned from testing and exercises.

Don’t wait for the next disaster to strike—talk to our specialists now about our Business Continuity solutions.


Managed services provide your organization the ultimate peace of mind knowing that you have a team of knowledgeable engineers standing by to proactively alert you when a problem arises, as well as the technical resources needed to resolve an issue swiftly reducing downtime.


Traditional break/fix models work well for smaller organizations with a simple network and infrastructure. However, as organizations grow, so does the complexity of their technology. Reduce the overhead of hiring IT staff and increase your access to SME (Subject Matter Experts) with a convenient flat rate fee every month. Our engineers will proactively manage your network, saving your organization time and costs.


Move away from the traditional break/fix technology model that typically costs an enormous amount in both downtime and money whenever an issue arises. With managed services, you get access to our award-winning team for a fraction of the cost of hiring full-time IT staff to fix your technology issues. Bring a balance to your IT budget and get peace of mind with our Managed IT solutions.

This solution remains HIPAA-compliant

The Health Insurance Portability and Accountability Act is the U.S. legislation that sets standards for the secure handling of sensitive medical information. Therefore, HIPAA not only applies to your organization’s medical staff, but also IT service providers like us in order to protect any trace of electronic health records while services are being performed or maintained. Information Technology has become a vital part of healthcare, and the industry requires by law special care.